Return & Refund Policy

Najmaltijara.com – Shop with Confidence

At Najmaltijara.com, your satisfaction is our top priority. We strive to provide quality products and exceptional service. If you are not completely satisfied with your purchase, we’re here to help.

🔄 Returns

You may request a return under the following conditions:

• Timeframe: Returns must be initiated within 7 days of receiving your order.

• Condition: Items must be unused, in their original packaging, and in the same condition as received.

• Non-returnable items:

  • Items marked as Final Sale

  • Used or damaged items (unless defective upon arrival)

  • Personalized or custom-made products

  • Intimate or hygiene-related items (e.g. innerwear, beauty products)

To request a return, please contact us at:
📧 Email: arabicdropship789012@gmail.com
📞 WhatsApp/Call: +966 58 245 3406
Include your order number, reason for return, and clear photos if the item is defective or damaged.

💸 Refunds

Once your return is received and inspected, we will notify you via email or WhatsApp.

• Approved Refunds: If approved, your refund will be processed within 5–10 business days, and the amount will be credited to your original payment method.

• Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defect or shipping error.

🔁 Exchanges

We offer exchanges for items that are defective, damaged, or sent incorrectly. If you need to exchange an item, please contact us within 3 days of delivery.

❗ Important Notes

• We recommend using a trackable shipping method for returning items.

• Refunds may be delayed if returned items are missing or incomplete.

• Returns that do not meet our policy conditions may be rejected.

📞 Need Help?

Our customer support team is happy to assist you:

📧 Email: arabicdropship789012@gmail.com
📞 Phone/WhatsApp: +966 58 245 3406